Service Usage Disclaimer

2. Independent Veterinary Professionals

Any veterinary advice, diagnosis, treatment recommendations, prescriptions or professional opinions provided through or following use of the Furrr platform are provided solely by the independent veterinary professional responsible for your pet's care.

Each veterinary professional remains solely responsible for:

• their clinical judgement;
• diagnoses;
• treatment recommendations;
• prescriptions;
• advice provided;
• compliance with applicable laws and professional obligations;
• maintaining appropriate professional registration and insurance.

Nothing within the Furrr platform alters or replaces the professional relationship between you and your chosen veterinary professional.

3. No Veterinary Advice from Furrr

Information made available by Furrr, including website content, help articles, educational materials, FAQs, notifications, AI-assisted features (where available), customer support communications or other content, is provided for general informational purposes only.

Such information:

• is not veterinary advice;
• should not be relied upon as a diagnosis;
• should not replace consultation with a qualified veterinary professional;
• should not be used to delay seeking professional veterinary treatment.

Always follow the advice given by the veterinary professional responsible for your pet's care.

5. Veterinary Information

Whilst we make reasonable efforts to ensure information published on our platform is accurate and up to date, veterinary knowledge continually develops.

Accordingly, we do not guarantee that educational content, articles or other information published through Furrr is complete, current or suitable for every individual pet or circumstance.

6. Third-Party Providers

Furrr may introduce or facilitate access to independent veterinary professionals and other third-party providers.

Unless expressly stated otherwise:

• these providers are not employees of Furrr;
• they operate independently;
• they are responsible for the services they provide;
• they are responsible for the advice they give;
• they are responsible for their own professional decisions.

The inclusion of a veterinary professional or service on the Furrr platform does not constitute a guarantee, endorsement or warranty regarding the quality, suitability or outcome of their services.

7. Platform Availability

Furrr provides software and communication tools to assist users in locating, communicating with and managing interactions with veterinary professionals.

We do not guarantee uninterrupted platform availability, appointment availability, response times or successful treatment outcomes.

9. Your Responsibility

By using Furrr you acknowledge that:

• you remain responsible for decisions relating to your pet's healthcare;
• you should discuss any concerns directly with your chosen veterinary professional;
• you should seek immediate veterinary assistance where urgent medical attention is required;
• you should not rely solely upon information provided through the Furrr platform when making decisions concerning your pet's health.