Get in touch. We’ll get you to the right place.
Questions about your membership, account, billing or the FURRR service? Send our team a message and include as much useful detail as you can.
If your pet is struggling to breathe, bleeding, collapsed, having a seizure or showing signs of severe pain, contact your local veterinary practice or nearest emergency animal hospital immediately.
- Use the email linked to your account
- Include screenshots where useful
- Never send payment card details
Send us a message.
This form is for customer-service and account enquiries. It is not an emergency veterinary channel.
By submitting this form, you agree that FURRR may use the information provided to respond to your enquiry. Please read our Privacy Policy.
Choose the quickest route.
The contact form is useful for general help. Veterinary support and emergencies need a different route.
General enquiry
Use the form for account access, billing, feedback, complaints or questions about how FURRR works.
Use the contact formMember needs a vet
Sign in to your member portal to access the veterinary support included with your membership.
Open member portalEmergency or severe symptoms
Do not wait for an email response. Contact a local veterinary practice or emergency animal hospital now.
Seek in-person veterinary careA clear answer starts with a useful message.
Tell us what happened, what you expected to happen and what outcome would help. That lets us route your message without unnecessary back-and-forth.
Browse common questions-
1
Send the details
Include the account email and a short, specific summary of the issue.
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2
We route your message
Your enquiry goes to the team best placed to help with it.
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3
Keep the reply thread
Reply to the same email if more context is needed so nothing gets lost.
A veterinary professional can be within reach, day or night.
FURRR membership starts from £14.99 per month. 30 Days Free. Cancel Anytime.