Clear answers, without the veterinary fog.

Veterinary advice is provided by qualified independent UK veterinary professionals. They are responsible for the advice, diagnosis, prescription decisions or treatment recommendations they give during your consultation.

Yes. FURRR is designed to provide access to veterinary support 24 hours a day, seven days a week, subject to service availability and the applicable membership terms.

No. You can manage your membership and access the available contact options through the online FURRR portal.

Yes. If you are travelling with your pet, you can call FURRR from anywhere in the world. Local emergency and prescribing rules may still affect what can be handled remotely in your location.

Membership starts at £14.99 per month for the Single Family plan. Pet Unlimited is £24.99 per month, and the Family & Friend Sharer plan is £39.99 per month. Check the pricing section before joining for the current plan details and eligibility terms.

Membership includes unlimited consultations and 24/7 access to veterinary support through the contact options available in your portal, subject to membership benefits, service availability and fair-use terms.

There are no extra consultation fees for health-related issues covered by your membership. Optional add-ons and services outside the stated membership benefits may have separate charges, which should be shown before you agree to them.

Yes. Plans are billed monthly and can be cancelled in accordance with the applicable membership terms and cancellation process.

Yes. Single Family begins with one pet and allows additional pets for £5 each, up to 10 pets total. Pet Unlimited covers unlimited pets in one household, while the Family & Friend Sharer plan supports up to three households with separate member accounts.

Members can call, video call, email or use live chat through the FURRR service. Sign in to your portal to see the contact options currently available to you.

FURRR reports that 80% of calls are answered within 40 seconds. Actual waiting times can vary with demand, connection quality and service availability.

Be ready to share your pet’s age, breed or species, symptoms, when the problem began, relevant medical history, current medication and any recent changes. Clear photos or short videos may provide helpful context when the selected contact method supports them.

Any diagnosis, prescription or treatment recommendation is a clinical decision made solely by the independent veterinary professional. It depends on the information available, what is clinically appropriate and what can legally and safely be handled remotely. An in-person examination may be required.

FURRR can support owners of common household pets, including dogs, cats, rabbits and other small animals. The support available can depend on the species, the concern and veterinary-professional availability.

No. Remote consultations cannot replace hands-on examinations, diagnostic testing, surgery or emergency treatment. A FURRR vet can help you understand what to monitor and when in-person care may be needed.

FURRR does not provide hands-on emergency treatment. If your pet is struggling to breathe, bleeding, collapsed, having a seizure, showing signs of severe pain or otherwise needs urgent attention, contact your usual veterinary practice or nearest emergency veterinary provider immediately.

A remote professional cannot physically examine your pet or perform blood tests, imaging, surgery or hands-on treatment. They can ask targeted questions, review what you share, explain warning signs and guide the next appropriate step.

Use the FURRR member portal to sign in. If you cannot access the account, use the recovery option on the login screen or contact customer service using the email linked to your membership.

Use the contact page or email [email protected] for account, billing, complaints or technical enquiries. Customer service is not an emergency veterinary channel.